APP - FAQ & Contact
Please note - due to the Covid-19 pandemic we are currently only able to offer one shipping option - Standard Delivery (Estimated 10-15 Working Days)
Our products fall into one of three broad categories, 'Regular' Product, 'MRK X' Product and Clearance/Outlet. The lead time on each varies and is explained below.
Regular Product (Non MRK X Labelled)
To achieve UNRIVALLED online pricing, we source some of our non MRK X products from our carefully selected partners from the UK, Europe and around the world, and this does mean that, as stated on our website, for most of these products we publish a lead time of between 10-20 working days.
- Standard Delivery - £3.99
'MRK X' products are exclusive to My Rocking Kids. For orders containing MRK X, labelled products we offer 3 delivery options -
- Saver Delivery - 10-15 Working Days (MRK X labelled Items Only) - £3.99
- When Availalble - Express Delivery - 3-5 Working Days (MRK X labelled Items Only - £7.99
- When Availalble - Premium - Next Working Day Delivery (MRK X labelled Items Only - Orders before 12pm) - £9.99
*Express and Premium delivery is subject to stock.
To view our full range of quickly dispatched 'MRK X' Products, please see following link - See our full MRK X range here
PLEASE NOTE: Working days are Monday-Friday
How Do I Return My Order?
We are happy for you to return unwanted goods within 30 DAYS from the date of delivery.
Due to the current Coronavirus pandemic, for the safety and well being of our staff and customers, we are following strict government guidelines with regards to the return of products.
Therefore, please note, the following rules apply regarding returns, which is in line with official UK Government guidance :-
Items must be returned with all original tags attached
Items returned must be unworn, unwashed and in their original packaging
Items must be clean, and in a re-saleable condition
Any item returned in an unacceptable condition (including makeup stains, with loose hairs etc), will not be accepted, and the full order will be returned back to you via Royal Mail 48.
Please note it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay the return postage costs.
Upon receiving the returned goods, and if the items are returned as per our return guidelines, we will issue an exchange, or refund to your original method of payment less the original postage costs
The returns form can be downloaded and printed using the link below; this needs to be included in the returns parcel so we can locate your order upon arrival. It is essential that all items are returned in the original packaging, unworn, and in their original condition.
For MRK X products, if required, we can offer an exchange service. Please write clearly what size you would like in exchange on the returns form. Clearance items are not eligable for exchange.
All items must be returned within 30 days of the order being received.
Please note that Personalised Items are non returnable. We recommend using a Second Class Signed For service.
Can I Cancel/Change My Order?
You are able to cancel or amend your order within 30 minutes after your order was placed if you selected Standard Delivery.
Unfortunately if you have selected Express or Next Day Delivery, or after the 30 minute timescale, we are not able to cancel or amend the order as it will have been processed.
If you require a change of address after this period, please urgently contact us at firstname.lastname@example.org to request an address change, although we can not guarantee this will be possible.
We are proud to offer worldwide shipping. For our international customers we offer two shipping options.
STANDARD TRACKED & SIGNED FOR - 10-15 Working Days - £10 - Europe
EXPRESS TRACKED & SIGNED FOR- 3-5 Working Days - £18 - Europe
STANDARD TRACKED & SIGNED FOR - 10-15 Working Days - Rest of the world - £12
EXPRESS TRACKED & SIGNED FOR- 3-5 Working Days - Rest of the world - £20
MRK Terms & Conditions
MY ROCKING KIDS TERMS AND CONDITIONS
The www.myrockingkids.co.uk website is operated by My Rocking Co Ltd, a company registered in England and Wales.
Terms & Conditions
This website is managed by My Rocking Co. These Terms and Conditions (the “Terms”) apply to the entire contents of this website (the “Website”) and to any correspondence by email between My Rocking Co (the “Company”) and you.
Your use of the Website indicates your unconditional agreement that you accept the Terms in effect at the time of usage regardless of whether or not you choose to register with us or order from the Website. If you do not accept the Terms, you should not use the Website. Our registered office is at My Rocking Co Ltd, Roding House, 2 Victoria Road, Buckhurt Hill, London, Essex, IG9 5ES.
Email Address: email@example.com Company registration number: 08354249 VAT registration number: 170133056
Any reference in these terms and conditions to “we” or “us” refers to My Rocking Co Limited.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website. By using www.myrockingkids.co.uk you agree to all the terms below. Placing An Order You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order: (a) Where goods are not available (b) Where we cannot obtain authorisation for your payment (c) If there has been a pricing or product description error (d) If you do not meet any eligibility criteria set out in our terms and conditions (e) If the order is to be delivered outside of the United Kingdom. (f) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.
Our Prices All prices include VAT (where applicable) at the current rates.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
From time to time we will review our pricing structure.
We will deliver the Products ordered by you to the address, which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
Dispatch times are product dependant, with each product page identifying the average time to dispatch. MRK products on average take between 10-15 working days, and non MRK X products, the average dispatch time is 10-20 working days. Our normal working hours are Monday to Friday 9am – 5.30pm. We only dispatch orders during these times. All delivery and dispatch timescales quoted on the website do not include weekends and have been included as indicative timescales, actual timescales may differ due to events and conditions outside the control of My Rocking Co Limited.
Whilst we make every effort to deliver goods as quickly as possible, we cannot guarantee delivery on a specific date unless the item has been upgraded to a guaranteed delivery service. We cannot accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries as ultimately this element of the service is provided not by My Rocking Co Ltd but our courier partners. Orders can not be cancelled once they have been placed. However, the order can be returned for a full refund once delivered.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive Products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at firstname.lastname@example.org of the problem within 30 days of the date on which you ordered the products.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
We reserve the right to request customer wait up to 40 working days from the date of despatch before replacing an undelivered item. Once again this is because we do not provide the delivery service therefore the responsibility of the order transfers to the courier or supply partner transporting your item.
If you wish to cancel your order, we must be notified within 30 minutes of placing the order. However, you have the legal right to return your order within 30 days of it being received, however this does not cover personalised or perishable goods. Your right to cancel can be exercised by email (email@example.com) or in writing to: My Rocking Co Ltd, My Rocking Kids, Unit E11 The Seedbed Centre Essex, London IG10 3TQ.
Your right to return goods to us will not apply in the following circumstances: A) For the supply of goods made to the consumer’s specifications (this includes sizing and customisation) or is clearly personalised. B) For the supply of newspapers, periodicals or magazines.
Returns and Exchange
Your rights to return the goods to us will not apply in the following circumstances: (a) Any products that we have made, personalised or customised specifically for you (for the avoidance of doubt this includes all clothing items as these are made to order). (b) Where, in our opinion, you have not taken reasonable care of goods whilst in your possession. (c) If you have made a spelling mistake on your order and it has been sent for production. (d) If you have selected an incorrect size.
If you return an item because of an error on our part, or because it is defective, we will happily provide either a replacement and/or refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded.
Please note: * You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. * The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery. Discounts If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. We will not honour any discount codes if they have not been applied before your order has been placed and confirmed.
This returns policy does not affect your statutory rights.
The address for returns can be found on your item’s shipping label.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non- commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the Company.
Access to and use of the Website shall be provided by us in accordance with the Terms.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material: (a) – that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience (b) – for which you have not obtained all necessary licences and/or approvals (c) – which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or (d) – which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above. Links to and from other websites Links to third party websites on this Website may be provided, and they are solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) – you do not remove, distort or otherwise alter the size or appearance of www.myrockingkids.co.uk (b) – you do not create a frame or any other browser or border environment around this Website (c) – you do not in any way imply that we are endorsing any products or services other than our own (d) – you do not misrepresent your relationship with us nor present any other false information about us (e) – you do not otherwise use any trademarks displayed on this Website without our express written permission (f) – you do not link from a website that is not owned by you and (g) – your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clause. Registration Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
The Company uses Social Media websites including but not limited to Facebook, Twitter, Tumblr, Pinterest, YouTube and Google+ to communicate with potential and actual customers, visitors and fans of My Rocking Kids. The Company works hard to ensure that each Social Media Website is regularly maintained and that all content included on any social profile is of a suitable nature. Where any content is published is deemed to be unsuitable, the Company will endeavour to remove this content immediately however the Company cannot be held responsible or liable for any inappropriate content published.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Liability We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.
We only enforce terms and conditions which we believe are fair and provide equal protection to you our customer and us, My Rocking Co Limited. We want you to have a fantastic shopping experience however we are only human and sometimes things will go wrong. We will always endeavour to correct any issues and these terms and conditions provide the framework for us to be able to swiftly resolve any issues you may experience. Thank you.
Where Is My Order
Non MRK X Products
To get the absolute best price and quality, we source some of our non MRK X products from our carefully selected partners from the UK, Europe and around the world, and this does mean that, as stated on our website, for most of our products we publish a lead time of between 1-4 weeks.
MRK X Products
MRK X items are exclusive to My Rocking Kids and manufactured in our London head office, delivery will be between 10-14 working days. To see a full range of our MRK X products, please see the link here -
Please note, Personalised items are NOT eligible for return or refund. Please make sure to double check spelling before placing your order.
By the very individual nature of Personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
This does not affect your Statutory Rights.
Do You Have An Adult Size Guide?
Our ladies sizing is as follows:
Size Guide- Please note hoodies are a 'relaxed-fit' style
- S = UK 8-10
- M = UK 10-12
- L = UK 12-14
- XL = UK 14-16
- 2XL = UK 16-18
- 3XL - UK 20-22
- 4XL - UK 24-26
Our Mens sizing is as follows:
S = 34/36"
M = 38/40"
L = 42/44"
XL = 46/48"
2XL = 50/52"
3XL = 54/56"
The sizing is 'true to size' but if you are unsure, we would recommend you order up a size.
How To Contact Us?
Please read through our FAQ as this should cover most enquiries.
However, if you have any further enquiries, please contact us via email at firstname.lastname@example.org and we aim to respond to all enquiries within 2-3 working days.
Your first message to us is placed in a queue, based on the time and date it was sent. Please wait for a response before sending any further messages as this will delay your reply.
To ensure a speedy response, make sure you have sent us your order number (starting with #SH), the full name of the person who placed the order and your delivery postcode.
My Rocking Kids
Why have I only received part of my order?
To speed up the delivery process we often split orders up into multiple parcels and deliveries.
If your order contains an MRK X product, this may be sent separately, ahead of the rest of your order.
How Do I Become A Brand Ambassador?
We periodically run brand ambassador searches, where we look for trendy little ones (and sometimes family members) to showcase our brand via their social media platforms. In return, we offer big discounts and free product!
If you would like your child to become an MRK Brand Ambassador, please keep an eye on our future social media posts for details of our next search will be running.
Facebook - Check out our Facebook page here
Instagram - Check out our Instagram page here
MRK on Facebook & Instagram
About My Rocking Kids
We are a new independent kids apparel online retailer specialising in 'on trend' kids clothing and accessories, serving Boys and Girls from ages 0 - 13 years, as well as their parents!
Based in London, Essex, with years of experience in the 'real' world of high street retail, we have noticed that shopping for trendy kids clothing in the online world can prove to be a minefield. We aim to provide an online retail environment that serves as a 'one-stop shop' for all of your cool kids clothing and accessories requirements, because kids can be just as picky as adults when it comes to the garments they wear!
- My Rocking Kids is certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies their compliance with standards for security policies, technologies and ongoing processes that protect their payment systems from breaches and theft of cardholder data.
- My Rocking Kids uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
How Do I Order Family Matching Sets?
Do You Have A Kids Sizing Guide?
Sure, please note the below chart refers mainly to ALL of our Tees and Sweaters. We would always recommend ordering a 'size-up' if unsure- give those Kiddo's some space to grow!
We regularly offer limited time discount codes as part of promotional campaigns. Please note Discount codes can only be applied at time of purchase, and cannot retrospectively be added after order is placed.